Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to yooburehome@gmail.com.
- All
- Pre Sale Questions
- After Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We've prepared spare parts for essential accessories, so shortages are rare. However, if you're missing any items, please don't hesitate to contact us—we'll resolve it promptly!
1/ All necessary parts for full assembly
2/ Clear instruction manual for easy setup
3/ Assembly tools well-organized
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Please kindly check about our refund&exchange policy here; https://yooburehome.com/pages/return-exchange-policy
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Take a photo or a video about the problem.
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Describe clearly how you want the problem solved
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Send all information (order number/screenshot of your order, photo/video, description of the issues) to yooburehome@gmail.com
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email title, we will get back to you ASAP.
After Sale Questions
Yoobure products come with a 1-year warranty, covering any manufacturing defects or issues with quality. If you encounter any problems within this period, please reach out to us, and we’ll be happy to assist!
Absolutely! We understand that assembly can be challenging, so we’ve created a page with easy-to-follow video tutorials to guide you step-by-step. These tutorials cover everything you need to know to set up your Yoobure furniture. https://yooburehome.com/pages/assembly-instruction . If you still have questions, our customer support team is here to help you every step of the way.
Thank you for choosing Yoobure! While we’re happy to assist, it’s usually faster to request a replacement directly through our Amazon customer service. Please reach out to us at either yoobure@gmail.com or yoobure.service@gmail.com, and we’ll be glad to help!
